Support
Need help? Browse the FAQs below or contact us directly.
Frequently Asked Questions
How do I create a new inspection?
Open the app, tap a project, then tap "New Inspection". Give it a name and tap Save. You can then add issues, photos, and annotations.
Can I use SiteNote AI offline?
The mobile app supports saved inspections, new observations and locally available photos offline, then syncs queued changes when you reconnect. Open and download the material you need before visiting a site. AI generation, sign-in, cloud-only files and online maps require a connection.
How do I export a report?
Open an inspection, tap the Reports tab, choose your format (PDF, HTML, or CSV), and tap Generate. You can then share or save the file.
How do I manage my subscription?
Go to Settings → Plan to view availability. Android paid upgrades are currently unavailable while verification is completed. Cancel an existing subscription through your Apple App Store or Google Play account settings; deleting the app or account does not cancel it.
How do I delete my account?
Go to Settings → Delete Account to remove a personal workspace. Shared workspace requests need support review to protect other members. You can also request deletion at sitenoteai.com/delete-account without installing the app. Deletion does not cancel store subscriptions or recall previously exported copies.
I found a bug or have a feature request. How do I report it?
Email us at support@trueplexstudios.com with a description of the issue. For bugs, please include your device model and iOS/Android version.
Contact Us
Email our support team at support@trueplexstudios.com. We aim to respond within one business day.